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TERMS OF SERVICE
You have requested the customer support service described below from
Ganzetec.com. The Service
will be provided to you subject to the following terms and conditions:
ACCEPTANCE
By confirming below that these terms have been reviewed and accepted by you, you will
be bound by these terms and they will form the agreement between you and
Ganzetec.com upon which the customer support service will be provided.
Ganzetec.com will not be required to perform the service requested by you until it
accepts your request in writing or electronically. If you issue a purchase order or
other writing in connection with the service request, any provision of such purchase
order or other writing inconsistent with these terms will not be binding upon
Ganzetec.com and, to the extent any such inconsistency exists, these terms
will prevail.
SERVICE
Our customer support service allows you to contact our technicians via the telephone
or through the internet and, if authorized by you, allows our technicians to gain
remote access to your computer to assist in resolving your computer problems.
SUPPORT PROCESS
You may ask questions about software and hardware malfunctions
related to the products that appear on our list of supported products. We may refuse
to answer a question that is related to a product not mentioned on the supported
products list. Answering a question relating to an unsupported product should be
considered a courtesy and not an obligation of service.
You have a choice of conducting the dialogue via telephone or email. You can switch between these
three modes at any time depending upon your preferences or the advice of the technician providing your
support.
We will provide a "Remote control screen sharing module" that you can
download easily to your computer. It allows you to grant control of your computer to
our technician remotely over the Internet, so that the we can diagnose or correct
problems. Our staff can not use the screen sharing software unless you have explicitly
consented to its use. You will be required to grant new permission for additional remote sessions.
REGISTRATION
You must register to use our service. As part of the registration process, you must
(a) provide complete information on the Registration Form
(b) warrant such information to be current, complete and accurate and
(c) update such information to keep it complete and accurate at all times.
You must be of a legal age that gives you the right to form enforceable contracts.
Ganzetec.com reserves the right to refuse service to you for any reason.
LIMITED LICENSE
Your right to use our service is personal to you and you may not resell or otherwise
transfer the use of your account.
FEES
The Service is currently available on a monthly subscription basis, and
alternatively on a pay-per-incident basis.
During signup you will be asked to provide us with your name as it appears on your
credit card, your credit card number and expiration date. The fee for your
subscription will be charged to your credit card. If you sign up for the monthly
plan, your subscription will be renewed for the next period and your credit card will
be billed automatically at the end of each monthly subscription period until you
cancel your subscription.
If you subscribed on a pay-per-incident basis you will be charged for each incident
separately. If you are not satisfied with the quality of our technical assistance you can
discontinue your membership without any further obligations.
PAYMENTS
All fees payable in connection with the Service will be charged directly to the
credit card or through PayPal you provide to Provider.
YOUR RESPONSIBILITIES
You must:
(a) comply with all applicable laws in connection with your use of the Service
(b) not use the Service for any illegal purpose
(c) not interfere or otherwise disrupt networks connected to the Service
(d) not use the Service to infringe any third party's copyright, patent, trademark,
trade secret or other proprietary rights or rights of publicity or privacy
(e) not transmit through the Service, through Feedback or otherwise, any unlawful,
harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise
objectionable material of any nature
(f) not attempt to gain unauthorized access to other computer systems and
(g) not interfere with another user's use and enjoyment of the Service
You are solely responsible for backing up all data stored on your computer and for
protecting such data from loss or theft.
INTENDED AUDIENCE
Provider offers the Site and the Service from its headquarters in Rochester, NY for
customers located anywhere in the World. Your use of the Service is subject to all
applicable laws.
PRIVACY
While Provider will attempt to protect information about you, such as your name and
credit card information from inadvertent disclosure, it does not assume any
responsibility if such information is disclosed through the Service or the Site due
to circumstances beyond Provider's control. You should read Provider's LEGAL NOTICES
for more information.
PROMOTION
You may not advertise your use of the Service, in any form, without first obtaining
Provider's consent in writing or electronically. In addition, you may not use the
name or any trademark or service mark of Provider for any purpose without first
obtaining Provider's consent in writing or electronically.
DISCLAIMER
THE SERVICES ARE RENDERED BY Ganzetec.com WITHOUT ANY WARRANTY OR
REPRESENTATION, WHETHER EXPRESS OR IMPLIED, OF ANY KIND. WITHOUT LIMITING THE
GENERALITY OF THE PRECEDING SENTENCE, Ganzetec.com DOES NOT WARRANT OR
REPRESENT THAT:
(A) THE SERVICE OR THE SITE WILL BE ERROR FREE
(B) DEFECTS IN THE SERVICES OR THE SITE WILL BE CORRECTED OR
(C) THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPUTER CODE
LIMITATION ON LIABILITY
Ganzetec.com WILL NOT, WHETHER FOR BREACH OF CONTRACT, TORT OR
OTHERWISE, BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE,
SPECIAL OR OTHER SIMILAR DAMAGES INCURRED BY YOU IN CONNECTION WITH THE SERVICES,
THE SITE OR ANY OTHER MATTER (INCLUDING, BUT NOT LIMITED TO, ANY LOST PROFITS), EVEN
IF THE POSSIBILITY OF SUCH DAMAGES COULD HAVE BEEN FORESEEN BY Ganzetec.com OR FOR ANY DIRECT DAMAGES IN EXCESS OF THE GREATER OF THE FEES PAID BY YOU FOR
THE SERVICE DURING THE YEAR IN WHICH YOU INCURRED SUCH DAMAGES.
INDEMNIFICATION
You shall indemnify and hold harmless Provider from and against all costs, damages,
expenses, liabilities and losses incurred by Provider (including, but not limited to,
fees and disbursements of counsel to Provider)
(a) in connection with
(i) your failure to perform any obligation pursuant to these terms and conditions and
(ii) your negligence or
(b) otherwise in connection with your use of the Service or the Site, except to the
extent such costs, damages, expenses and losses are incurred by Provider solely
due to the gross negligence of Provider.
TERMINATION AND MODIFICATION
Provider may at any time suspend, terminate or modify the Service, or your access to
the Site, without notice to you and without any liability to you for such suspension,
termination or modification. You may terminate the Service at any time by giving
written or electronic notice to Provider; provided, however, that you will not be
entitled to a refund of any fees prepaid by you for the Service.
NOTICES
You may send email notices to Provider or use our other contacts. Any such notice
will be effective upon actual receipt by Provider. Provider may send notices to you
through e-mail, regular mail or a posting on the Site. Any such notice will be
effective upon actual receipt by you in the case of e-mail or regular mail or upon
posting in the case of such notice being posted on the Site.
INDEPENDENT CONTRACTORS
You and Provider are independent contractors and not agents of the other for any
purpose. Neither you nor Provider may act for the other or incur any indebtedness,
liability or obligation on behalf of the other.
FORCE MAJEURE
Provider will not be liable to you for any failure or delay in the performance of an
obligation pursuant to these terms and conditions to the extent such failure or delay
is caused by circumstances beyond its reasonable control (including, but not limited
to, earthquake, fire, flood or other casualty, an act of God, a strike, lockout or
other labor dispute, war, embargo, blockade, legal restriction, riot, insurrection
or governmental action).
NO THIRD-PARTY BENEFICIARIES
No individual or entity is a third-party beneficiary to this Agreement. Each
provision of this Agreement may be enforced only by Provider or you or, to the extent
permitted by this Agreement, any successor or assignee of Provider or you.
MISCELLANEOUS
This Agreement supersedes and replaces all written and oral proposals, quotes,
agreements, arrangements, understandings and communications between he parties
relating to all or any part of the subject matter of this Agreement and
constitutes the sole agreement between the parties related to the subject matter
of this Agreement. There are no representations, warranties, guarantees,
assurances, promises, understandings or arrangements between the parties except
as expressly contained in this Agreement. Headings in this Agreement are solely
for convenience and shall not be used to construe this Agreement. This Agreement
shall be governed by New York State law and
the parties attorn to the jurisdiction of New York Stata courts for all purposes in connection
with this Agreement. |